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Most frequent question - Customer

We specialize in electronic RFID and Bluetooth-based hotel locks, including models compatible with major PMS systems. We offer both classic and modern designs, with support for MIFARE, Temic, and mobile key solutions.

Yes. We provide repair services for most mainstream hotel lock brands, even if you didn’t purchase from us. Our technicians are experienced in diagnosing circuit board issues, battery contact problems, and mechanical faults.

All changes within the system follow a structured, conditional logic. Modifications can only be made if pre-defined criteria are met — whether they relate to time, role-based permissions, or specific status flags. This mechanism applies across modules, from price management to availability control.

Yes, but with restrictions. Manual price overrides are permitted only under conditions defined by your configuration, including user roles, override windows, and reason codes. All overrides are recorded with user ID, timestamp, and justification.

Absolutely. Our system allows for the creation of dynamic promotional rates, packages, and bundled offers. These can be configured based on booking window, stay dates, channel, room type, or even user segment. Conditional visibility and stacking rules are also available.

Unlike many legacy PMS platforms, our solution is designed for modern revenue strategy execution. Key differences include:

  • No reliance on fixed night audit routines;

  • Conditional, logic-based pricing control;

  • Audit trace for every data point changed;

  • Greater flexibility for OTA/channel rate sync;

  • Smart override permissions.

We use a global data validation framework that ensures consistency across pricing, inventory, and restrictions. Any attempted change—whether manual or automated—is first validated against business logic to prevent downstream conflicts.